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OUR RETURN POLICY

Lumen Designs & Crafts refund policy

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Any issues? Report within 14 days of receipt.

If any issue should arise with your product you must contact us within 14 days from delivery to report said issue.

"Issue" is a generalization of any problem (ordering, burning, shipping, scent, etc).

If you do not contact us within 14 days we might not be able to assist you.

Shipping charges are non-refundable.

What is your return policy?

Candles & melts are eligible for return if the wick or melt has not been burned, broken, or altered in any way.

T-shirts, Misc Art products and Home goods must not be used.

Returns are accepted if we are contacted within 14 days upon delivery of the order. Shipping is not refundable.

Please contact our customer support team if you have any questions!

A home of whimsical illustrations ©2021 by Lumen Designs & Crafts.

Disclaimer:

Lumen Designs & Crafts Est 2014

All artworks and designs created by S.A. Hall / Lumen are protected by copyright law. Any reproduction, distribution or modification of the artworks without prior written consent is strictly prohibited and may result in legal action.

Please note that unauthorised reproduction of any artwork created by S.A. Hall / Lumen will be considered an infringement of intellectual property rights.

If you wish to use any of the artworks for commercial or personal purposes, please contact me directly to obtain permission and discuss licensing options.

Thank you for respecting my work and understanding the importance of protecting intellectual property rights.

S.A. Hall - Lumen

Artist & Owner of Lumen Designs & Crafts

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